Read your analytics

A weekly look at what moved in your server, and where to dig in.

Every plan

Charts come with every plan. Pulse, findings and the weekly briefing are Pro.

Check the week

Home: the server at a glance. Star cards elsewhere to keep them here; see Use charts and filters.
What changed › This week: Pulse flags the readings that moved last week.
What changed › Findings: what stood out, with a change to try where there is one. See Act on findings.
Press See the numbers on a reading to open the chart behind it, then narrow it by role or channel.

Pulse for one week: each reading against the server's usual range, those needing attention first.

How Pulse reads a week

Pulse reads the last full week, the seven days ending yesterday in the server's time zone, and compares it with the eight weeks before. A reading outside its usual range is marked Needs attention when it moved the wrong way, or Worth knowing when it moved the right way. A quiet server and a busy one are each judged against themselves.

Active: The share of members ever seen who posted in the week.
Talk: The share of messages written by the ten busiest members. Lower is healthier.
Quiet channels: The share of text channels where nobody posted.
Newcomers: The share of new members' first messages answered within a day.
Activation: The share of joiners who posted or joined voice in their first week.
Early churn: The share of the week's leavers who had joined less than a week before.
Slow replies: The share of replies that came more than two hours after the message.
Net new: Joins minus leaves.

A reading needs five recorded weeks before it shows. Importing your history gives Pulse past weeks to learn from.

Post a weekly briefing

At the foot of This week, under Weekly briefing:

Switch on Post the briefing.
Pick Channel. Everyone who can read it reads the briefing, so pick a staff channel.
Set When, in the server's time zone.
Press Preview to see this week's, then Save.

Name members lets findings about members name them.

If it doesn't work

A reading is dimmed. Fewer than five weeks are recorded, or the week was too quiet to judge.
Fewer readings than eight. Your access leaves out the analytics behind some.